If your internet connection goes down, DO NOT push the reset buttons on your modem or router, be it DSL, Cable or Fiber Optic. (Matter of fact, NEVER PUSH THEM no matter what!) The moment you do that, you have blown out all the settings in those devices. Do the following...
1. Unplug the power to the modem and router if you have one.
(if you are using switches turn those off to)
2. Wait 3 minutes to let them cool down and to clear out any cached memory. Then plug them back in and test your connection. Always check by trying to open various websites like google, yahoo or msn.
3. If it's still not coming up, call the office.
With storms, forest fires and the constant
construction/infrastructure work going on in the area effecting
power and noise on the lines, modems/routers can go into an "on
hold" mode that restarting will clear.
We can also experience localized and even regional outages which can take the internet offline for as long as a day in some instances and in some rare cases, even longer.
Office Tech Support hours are switching over to it's summer
schedule starting in June. Summer hours are Mon-Friday 9-6pm,
Sat-Sun we will be closed.
As always, we will still be available for emergencies.
Due to numerous requests, Pyramid is now selling and installing streaming video devices. We are starting with APPLE TV and ROKU units that we will bring out, install and give hands on instruction in their use.
Apple TV is $129.95
Roku starts at $99.95 - $139.95 depending on model and features (call us for details)
We recommend at least a 3mb or faster connection speed for these devices as both will stream HD quality video
A flat screen HD TV is recommended with an HDMI input
Customers will need to have an HDMI cable or we can provide one for a nominal charge.
DSL service via your phone line (you can use your phone and internet at the same time)
Broadband (No land line required)
FREE personal instruction
FREE local customer support
No bandwidth capping (You can use as much as you want!)
No contract or intro pricing
Email spam filtering available on request
Web hosting - Call for Specials!
At Pyramid Net, we have no bandwidth cap. We do not limit how much bandwidth you use a month unlike other ISPs in the area. If you aren't a Pyramid customer, then you may be in for a surprise on your bill.
What is a cap? It’s just like the old cell phone minute plan. You have a set limit of data you can download and upload a month. If you reach that limit, then you are charged extra when you go over.
This is especially bad for those that use the internet for media like Netflix and other streaming video or those that do large backups on a constant basis.
For more info give us a call at 884-3202
Just call our office and ask for Todd, Tiffany or Bob and
we will do a survey which will confirm what services are
available for you.
Depending on the service answers can take from a few hours to a couple of business days.
It is not uncommon for us to be able to provide service where otherwise none would be available.
No ISP in Northern Nevada has a broader offering for connectivity.
We will do our best to help you as we have been doing for 20 plus years.
We offer faster service both for dial up & high-speed access and our customer service is local.
We offer on-site setup of your service and provide internet support for both Windows & Mac computers.
No credit cards required and no contracts & we offer discounts for annual payments.
Locally-owned & operated and 20 years of experience.
Why not give these few steps a try and see if you can fix your issue yourself.