Self Help Section

Email Configuration

The email service we provide is compatible with POP3 or IMAP setups and can be accessed directly through an email client program (outlook, windows live mail, mac mail, thunderbird) or via our simple to use web interace. We recommend using an email client over the web interface because the server has a limited storage capacity that is far smaller than your computer's harddrive. Also if the server is ever having issues such as an attack, it's primary goal is to remain up and running. In doing so, it will clear out older emails in accounts to make room and even shrink accounts in size. This can lead to stored emails on the websystem to be lost. The webmail is not a permanent email system.

Also we do not recomment IMAP settings. IMAP is designed for business environments. It syncs mail on the server and multiple devices that oftentimes leads to the server inbox getting filled up and not allowing new mail to come in. POP3 is the preferred choice for most average users.

To set up email in an email client program, use the following settings in this link: EMAIL SETUP

To download Windows Live Essentials, CLICK HERE


General Support:

DSL/Fiber Optic/Cable modems come preprogrammed. Wireless Routers are programmed by the tech at time of setup with specific settings. NEVER push reset buttons on any modem or router unless a Pyramid Tech tells you to do so. All of your devices have settings that a reset will wipe out.
If you have connection problems or speed issues, the first thing to do is to unplug JUST the power cables from your modem and/or router if you have one and let them sit for 2-3 minutes. Then plug them back in and test your connection. If that doesn't resolve the issue, call our tech support number.

Ready to make the switch?

Just call our office and ask for Todd Tiffany or Bob and we will do a survey which will confirm what services are available for you.
Depending on the service answers can take from a few hours to a couple of business days.
It is not uncommon for us to be able to provide service where otherwise none would be available.
No ISP in Northern Nevada has a broader offering for connectivity.
We will do our best to help you as we have been doing for 20 plus years.

What makes us better?

We offer faster service both for dial up & high-speed access and our customer service is local.

We offer on-site setup of your service and provide internet support for both Windows & Mac computers.

No credit cards required and no contracts & we offer discounts for annual payments.

Locally-owned & operated and 20 years of experience.