Pyramid Will never put a cap on your
Unlike the growing trend amongst other providers, Pyramid
will never limit your usage of your broadband. We have been
working to increase our main feed so that our customers can take
advantage of the growing internet technology like online TV,
video rentals, streaming media and online gaming. "Capping" is
monitoring your usage and when you reach their "cap", you are
charged extra when you go over that limit. They don't warn you
or shut you down, your monthly bill goes up. It's just like
minutes on a cell phone.
So if you're looking for an ISP that allows
you to use your internet the way you want to, then you've come
to the right place.
Long Distance number
For anyone that wishes to call us long
distance for free, simply call 1-800-GOOG-411 (1-800-466-4411)
at the prompt clearly speak "Pyramid Net, Carson City
Nevada". We are the first result and it should connect you for
automatically for free. This is Google's automated 411 service
if you speak clearly it can give you directory listings for
This is a reminder to our customers that while
we do set up networking and email on computers, we are not a
computer repair shop. Our expertise is in internet connections
and networking. While we can do some of the simple computer
repairs, if the problem is more involved with hardware/software
or cellphones/printers/cameras we may have to refer you to a
local computer shop that focuses on those areas.
For tech support visits there is a $35 base fee if the problem
is not in our equipment we supply or the line. The modem we
supply upon install is covered for 1 year. After that period, a
replacement will be $35.
Remote Access software
Pyramid.Net Tech Support is pleased to announce they have added
a remote system to help with tech support issues. It’s a simple
program that allows Pyramid.Net Tech Support the ability to
remotely control a customer’s computer. This is only with the
customer's permission and only when the customer initiates the
connection. It allows the technician to see what the customer is
seeing and fix problems in many cases. Once the technician is
finished, the connection is closed and the program removes
itself from the customer's computer. This will greatly aid in
improving Pyramid.Net's customer support and in many cases
replace the need for an on-site visit from a field tech.
VOIP Systems ready
We have finished the testing on our new VOIP
systems and they are now available for our customers.
Please go to the "services" tab above and click on VOIP under
the menu for more information or contact us at the office for
billing/availability for your location. We would like to thank
our customers who helped with the testing phase.
Internet phones and your DSL-important
This is a reminder that your DSL services
REQUIRE an ATT hardline phone line into your house. Switching over to
these new phone systems like Charter, Vonage, Verizon VOIP, and
Echelon will terminate the data line needed for your DSL to
function. We have seen a growing number of customers lately who
have been given incorrect information in order to get you to
change your phone service, only to find their DSL connection
suddenly terminated. After which it can take weeks to get the
circuit rebuilt. So if you are considering
ANY change in your
phone provider and have a DSL line, please give our tech support
a call first to check if it will work with your internet
We have added a PayPal link in our billing page to make it easier for customers
to pay their bill. Just click on the "Billing/Paypal" button at the top
left to go to the page.
With the cost of equipment going up we are forced to
have to charge $30 for replacement DSL modems. As always, the initial modem and
installation is still free. This is only for a replacement should one be needed.
With the growing size of images that people are trying
to email to friends and family, it's becoming harder and harder
on the email system. (Especially for dialup customers) So
today we have added a new section in our Recommended Software
Page that will give users a couple options both for sending
files and images, but also to make communication between
everyone a little quicker and easier. Instant Messaging and
Picture Sharing Software.